Troubleshooting
This page is organized by symptom — what you see that looks wrong — followed by the likely cause and what to do about it. Some of these are setup errors with quick fixes. Some are expected behavior that looks broken i...
Written By Axiom Admin
Last updated About 1 month ago
Troubleshooting
This page is organized by symptom — what you see that looks wrong — followed by the likely cause and what to do about it. Some of these are setup errors with quick fixes. Some are expected behavior that looks broken if you do not know what to expect. Some are genuine edge cases in the tool's design. The fix column distinguishes between them so you can tell the difference before you start changing settings.
Start with the diagnostic rule at the bottom of this page if your issue does not match any of the specific symptoms below. It will help you narrow down whether you are looking at a settings problem, a market event, or a data issue.
Errors and failures
Unexpected visual behavior
Alert issues
Cross-ticker issues
When to check settings vs. when to check the market
This is the single most useful diagnostic principle for this tool. Most confusion comes from not knowing whether the chart changed because of the market or because of the configuration.
The rule: If the behavior changed after you modified a setting, the setting caused it. If the behavior changed on its own while you were watching, the market may have caused it — or one slot may have resolved differently than it was a moment ago.
Blend shifted? Check settings first. Did you enable, disable, or hide a slot? Change a weight? Switch a timeframe? The blend reflects configuration changes immediately. If the blend jumped and you touched the settings panel in the last few seconds, the setting is almost certainly the cause.
Individual slot shifted? Check the market. Individual slots respond to price action on their configured timeframe. If one slot's bands widened while the others stayed stable, volatility increased on that slot's timeframe. This is the tool working correctly.
Everything shifted at once? Check On Bar Close. If you toggled On Bar Close, all slots and the blend change simultaneously because the data source switched between confirmed and building values. This is the most dramatic single-setting change in the tool.
Blend contracted toward zero? Check unresolved slots. Cross-ticker data gaps are one possible cause, but the broader issue is that one slot may have resolved to
naand then been zero-filled into the blend. See the zero-fill section in For the Geeks.Not sure what changed? Disable all slots except one. If that slot looks correct, re-enable the others one at a time. The slot that changes the behavior when re-enabled is the one to investigate.