Subscription detail

Use a subscription detail page when the subscription row in Billing is not enough and you need to read one recurring subscription closely.

This page brings a few tense things into one place: what the subscription includes, whether it is renewing or ending, whether any access is already scheduled to stop, and which billing activity belongs to this subscription. It may also show actions like Cancel subscription, Resume subscription, or Remove at renewal.

Those buttons are not always present. That absence is information. A missing button usually means the signed-in account, Paddle billing state, subscription status, or product coverage does not support that action right now.

Read the page in this order:

1. Confirm you are in the right Axiom Charts account.

2. Read Subscription summary.

3. Read status and schedule together.

4. Check Included products.

5. Look for Ending access.

6. Check Billing activity.

7. Decide whether the next move is cancellation, resume, item removal, Exchanges, or support.

That order matters because a subscription can be active but scheduled to cancel, overdue but still access-bearing while Paddle retries billing, or missing item rows while provider data is still catching up. If you skip straight to the button, you may miss the thing the page is trying to warn you about.

Before You Press A Button

Start from the Axiom Charts account connected to the purchase. If you are signed into a different account than the one tied to the subscription, the detail page may be missing or may not match the receipt you have in front of you.

Have these nearby if you are checking a billing or access mismatch:

• the Axiom Charts login email;

• the purchase email, if it is different;

• a Paddle receipt or transaction reference;

• the product or package name you expected to see;

• the visible subscription reference from the page, if one is shown;

• the change you actually want: stop the whole subscription, remove one renewing item, undo a scheduled cancellation, check billing activity, or replace a product.

If checkout, cancellation, resume, item removal, or an exchange just happened, give the dashboard a little room to show the updated account state before treating an empty section as final. The page does not publish a sync timer. It gives you visible states: Pending sync, No line items synced, No transaction history, scheduled cancellation, ending access, and status labels.

If those visible states do not line up with your receipt or your account after the page has had time to settle, that is when support context matters more than another click.

Read The Subscription Summary First

Subscription summary is the page's anchor. Read it before you decide what any product row or action button means.

The summary can show:

• cadence, such as monthly, yearly, or recurring;

• status, such as Active, Trial active, Payment overdue, Paused, or Canceled;

• a Cancellation scheduled marker when cancellation is already queued;

• a schedule field, such as Next bill date, Trial ends, Cancellation effective, Ended, Billing attention, or Pending sync;

• Started;

• Customer reference;

• a warning if more than one subscription in the same cadence needs support review before individual item changes.

Do not read the status label by itself. Status without schedule is where people get turned around.

Active or Trial active tells you the subscription is still alive in the displayed account state. It does not, by itself, tell you whether a future cancellation is scheduled.

Cancellation scheduled means the page sees a cancellation that is queued for a future point. It is not the same thing as a fully canceled subscription. If the schedule field says Cancellation effective, read that date before assuming access is already gone.

Canceled means the subscription is no longer active in the displayed account state. Do not treat Resume subscription as a general restart button; it only appears when the page can clear a scheduled cancellation that has not finished.

Payment overdue means billing details need attention while Paddle retries billing. The subscription may still carry access during that retry state, but self-serve item changes may not be available. This is a billing-attention state, not a place to guess your way through product removal.

Pending sync means the account view does not yet have complete schedule data to show. It is not proof that the purchase failed, and it is not proof that everything succeeded. It means the honest next step is to compare the account, receipt, and visible billing state instead of inventing a story from a blank spot.

Cancel Or Resume The Subscription

Use Cancel subscription only when your goal is to stop the whole recurring subscription from continuing. The page can show this button when the subscription is not already canceled and does not already have a scheduled cancellation.

Cancellation is a billing-provider action for the next billing period supported by the subscription state. It is not a refund request. It also is not a promise that every dashboard surface will change at the same instant. After you cancel, come back to Subscription summary and read the status, any Cancellation scheduled marker, and the schedule field.

Use Refund Policy for refund terms. A cancellation and a refund review are separate things, especially after a paid subscription term has begun.

Use Resume subscription when you already have a scheduled cancellation and the page offers a way to clear it. This is the "I changed my mind before the cancellation finished" path. It is not a universal way to revive every subscription that is already canceled.

If cancel or resume fails, the page can show this message: We couldn't update this subscription. Please contact support and we'll take a look. When that happens, stop repeating the same action. Contact support with the subscription reference, current status and schedule, the action you tried, and what you expected to happen.

Check Included Products

Included products tells you what this subscription currently covers or expects to cover in the account view. It is not a full purchase history and it is not every product your account has ever owned.

Rows can show the item name, kind, quantity, unit price, access state, and sometimes an Open TradingView link. The TradingView link appears only when the page has that product context. A missing TradingView link does not automatically mean access failed.

Packages can show included products underneath the package row. Read those nested products before assuming a change to one row removes all access. A product may still be covered by another package or another recurring item.

If the section says No line items synced, read it narrowly. The subscription may exist, but its recurring item data has not appeared in this view yet. Confirm the account, compare Billing and your Paddle receipt if needed, and do not decide the subscription has no products just because this section is still empty.

Why The Last Renewing Item Uses Cancellation

Remove at renewal is for removing one eligible item from a subscription that still has other renewing items.

When there is only one renewing item left, the page does not offer individual removal for that final item. It points you toward Cancel subscription instead.

That distinction can feel fussy when all you want is to avoid the next charge, but it matters. Removing one item from a multi-item subscription and stopping the whole subscription are different actions. If you want the entire subscription to stop renewing, use Cancel subscription when the page offers it. If you want to keep the subscription but drop one product from the next renewal, use Remove at renewal only on an eligible row where the button appears.

If Remove at renewal is missing, check the visible state before assuming the page is broken. Common reasons include:

• only one renewing item remains;

• a cancellation is already scheduled;

• the subscription status does not allow self-serve item changes;

• billing is overdue;

• duplicate subscriptions in the same cadence need support review;

• the page does not have enough item context to offer the action safely.

Remove An Item At Renewal

When Remove at renewal appears on a product or package row, it means the page can offer removal for that individual recurring item at renewal.

Use it only on the row you actually want to remove. After the page refreshes, check Included products and Ending access. The important question is not "Did access disappear instantly?" The better question is "What does the page now show about the next renewal and any scheduled ending access?"

Do not expect current-period access to vanish just because you requested removal at renewal. If access is affected, the visible follow-up may be an Ending access entry or changed product coverage after refresh. If another active package or recurring item still covers the same tool, access may remain because something else still includes it.

If the page shows a duplicate-cadence warning, do not keep trying item changes. Contact support first. The page is telling you the account state needs review before individual recurring items are changed.

If you press Remove at renewal and the page comes back looking unchanged, gather the visible subscription reference, item name, status, schedule, and any receipt context before contacting support. This action does not use the same customer-facing failure banner as cancel and resume, so the refreshed page state is the thing to inspect.

Read Ending Access

Ending access appears when one or more products or packages are already scheduled to leave this subscription.

Use this section to answer a different question than Included products. Included products tells you what the subscription covers in the account view. Ending access tells you what is already marked to end, with an end date when the page has one.

If a package appears here, check the included products shown under it. If a product appears here and the date surprises you, compare it against the subscription schedule and any remaining package coverage before assuming access is already gone everywhere.

The safe read is simple: this section means the page sees an ending state. It does not promise every related dashboard surface has finished updating, and it does not create a refund or exchange result by itself.

Read Billing Activity

Billing activity is transaction history tied to this subscription. It is not the full account payment ledger.

When rows exist, the table shows:

• Date

• Status

• Amount

• Transaction

The transaction reference may be shortened for display. Use it as a visible reference when contacting support or comparing against a Paddle receipt.

If the section says No transaction history, do not turn that into "there was no charge." It means no subscription-specific transaction rows are available in this view right now. Check Billing, compare your Paddle receipt, and make sure you are signed into the account tied to the purchase.

When Exchanges May Be Better Than Canceling

If your real goal is "I want a different product," check Exchanges before you cancel.

Exchanges are for eligible replacements or upgrades. A same-cadence exchange means monthly-to-monthly or yearly-to-yearly. It is not a refund, cash credit, stored balance, or general credit you can apply anywhere.

The Exchanges page can show eligible subscription rows, replacement options, Preview exchange, possible charge or credit today, Next renewal, Renewal date, and Confirm replacement. Some flows may require Paddle payment confirmation, a payment update, or support review.

If Exchanges says No same-cadence exchanges available, read that as "no visible self-serve option in this account state." It does not prove every product is exchangeable, and it does not prove support can approve a different path. Use the Exchange Policy for the policy boundary.

If The Page Looks Empty, Late, Or Wrong

When something looks off, slow the page down into visible checks.

The page is not asking you to guess. It is asking you to reconcile the visible state with the account and receipt you actually have. When those pieces stop lining up, that is the support handoff.

When To Contact Support

Use Contact when the detail page no longer gives you a safe self-serve next step.

That usually means:

• cancel or resume failed;

• a duplicate-cadence warning blocks item changes;

• a Paddle receipt exists but Billing or this subscription page does not match it;

• line items, schedule, access, or billing activity stay unclear after the account view has had time to settle;

• item removal does not produce a visible state you can understand after refresh;

• an exchange, payment recovery, or ending-access state needs review;

• a refund question depends on policy or support review.

Send support enough context to work without guessing:

• the Axiom account email;

• the purchase email, if different;

• the product or package involved;

• the visible subscription reference or transaction reference;

• the current status and schedule shown in Subscription summary;

• the section that looks wrong, such as Included products, Ending access, or Billing activity;

• the action you tried, such as Cancel subscription, Resume subscription, or Remove at renewal;

• what you expected to happen;

• what the page showed instead;

• a Paddle receipt or screenshot if it helps show the mismatch.

Support can review account, billing, access, refund, and exchange records. That does not mean support can promise a refund, force Paddle to sync instantly, create an exchange option the account does not support, or override a subscription state the page cannot safely change.

Related Pages

• Billing

• Subscriptions

• Exchanges

• Terms of Service

• Refund Policy

• Exchange Policy

• Contact

• Billing and subscriptions

• Products and access

• Access Delivery and Fulfillment