Introduction
Use this page when you are trying to get back into your Axiom Charts account and the next step is not obvious yet.
Written By Axiom Admin
Last updated 22 days ago
Sign in and account recovery
Use this page when you are trying to get back into your Axiom Charts account and the next step is not obvious yet.
Maybe you know your password. Maybe you only have the inbox tied to the account. Maybe you normally use a provider button and it is not showing where you expected. Maybe you already signed in and then the site asked for an authenticator code, which can feel like being sent back to the start even though it is a real part of the sign-in flow.
The job here is smaller than "figure out the account system." You are trying to match the screen in front of you to the next honest move: sign in, wait for email, request a new link, enter an authenticator code, or stop and ask for help before making the state harder to untangle.
Before you start
Have the right pieces nearby before you keep trying. Most sign-in problems get worse when you start switching methods without knowing what you still control.
The email address on your Axiom Charts account.
Access to that inbox, if you want to use a magic link or reset your password.
The current password, if you are signing in with email and password.
Access to the provider account, if you use a visible provider button.
Your authenticator app, if the site asks for
Authenticator code.A browser that can complete the site verification challenge if one appears.
If another Axiom page sent you to sign in, the site may try to send you back after access is restored. That return has to be a safe Axiom Charts page. If the original return page is missing or not accepted, Dashboard is the fallback.
If the login page or a sign-in method is unavailable, treat that as a visible site state. Repeating the same button will not make a hidden method available.
If you no longer have the account inbox, the provider account, or the authenticator app needed by the screen, skip ahead to When to contact support. That is not a failure. It just means the problem has moved from normal self-serve recovery into account verification.
Choose the right sign-in path
Start at Login.
Use the method that matches what you still have or the screen you are already on:
Do not turn a missing option into a story about the account. Provider buttons and public routes can depend on what is enabled on the live site. Use what the page actually shows.
Sign in with email and password
Use this when you know the password for the Axiom Charts account.
Open Login.
Enter the account email in
Email.Enter the password in
Password.Select
Sign in.If the button changes to
Signing in..., wait for the page to finish.
If sign-in succeeds, the site sends you to the safe page you were trying to reach, or to Dashboard when there is no safe return page.
If the page says Verification required. Please try again., let the verification challenge finish and try the same action again. That message does not mean your password was wrong. It means the protected sign-in action did not get a completed verification check.
If the password is wrong or you are not sure anymore, use Forgot password? instead of turning the login form into a guessing exercise. The reset path gives you a clearer result than repeated failed password attempts.
Sign in with an emailed link
A magic link is a temporary sign-in link sent to the inbox for an existing account. It is useful when you can reach the account email but do not want to type a password.
Open Login.
Find
Use a sign-in link instead.Enter the account email address.
Select
Email me a sign-in link.Wait for the site to send you to the check-email screen.
Open that inbox and use the newest Axiom sign-in link.
The check-email screen means you are in the waiting-for-email part of the flow. You are not fully signed in until you open the email link and the site finishes the return through Axiom.
The message around magic links may be cautious about whether an account exists for that address. That can feel annoyingly vague when you are locked out, but it protects account information. Do not read the message as proof that the email definitely does or does not own an account.
If the email does not arrive:
Confirm you entered the exact inbox tied to the account.
Check spam, promotions, or filtered folders.
Use
Send another emailfrom the check-email screen if the correct email address is attached there.If the check-email screen does not show an email address, go back to Login and send the link again with the address.
The page does not give a delivery countdown here. Work from the newest email you receive, and avoid opening several old links in a row if you have already requested a fresh one. If every attempt points you back into the same waiting state, preserve the email address you used and the exact page state before contacting support.
Reset your password
Use password reset when you can reach the account inbox but the current password is wrong, unknown, or not worth fighting with anymore.
On Login, select
Forgot password?, or open Forgot Password.Enter the account email in
Email.Select
Send reset email.If the page says a reset email is on the way if the address belongs to an account, check that inbox.
Open the newest reset email.
Let the email link bring you back to Axiom.
On the password page, enter
New password.Enter the same password again in
Confirm password.Select
Save new password.
The reset request screen does not confirm account existence. That is deliberate. If you are unsure which email owns the account, try the most likely account email first and keep track of what you used. That record matters later if support has to help verify the account.
Your new password needs:
12 or more characters,
at least one letter,
at least one number,
something more than blank spaces.
The two password fields also have to match. If they do not, fix both fields before submitting again.
The password page only works when the reset link has created a valid recovery session. If the page says the link is expired or no longer active, do not try to repair that link or edit the URL. Go back to Forgot Password and request a fresh reset email.
After the new password saves, the site redirects away from the password page. In many cases you will land on Dashboard. If you started from another protected Axiom page, the site may return you there when it has a safe return path. Do not rely on password reset to preserve every original destination; dashboard fallback is still a successful recovery state.
Use a provider button if one is shown
Provider sign-in is available only through the buttons shown on Login.
Look for the provider sign-in area.
Select the visible provider button you want to use, such as a
Continue with ...button.Complete the provider's own sign-in or approval screen.
Let the provider send you back to Axiom Charts.
Only the buttons on the page are available from that state. A missing provider button does not prove your account vanished, and it does not mean there is a hidden provider flow you should force. Use another visible sign-in method instead of trying to manufacture the missing one.
If the provider sends you back to Login, read the visible message before trying again. The handoff may not have completed. Try the provider path once more if the button is still shown, or use password sign-in, magic link sign-in, or password reset if those paths fit what you have. Axiom can start the provider handoff, but the provider's own screen still has to complete its part.
What happens after an email link or provider handoff
Email links and provider buttons may briefly pass through an Axiom callback page. You may barely see it. That brief redirect is normal.
At the customer level, the callback is the handoff point. The email link or provider flow comes back to Axiom, and Axiom decides where to send you next.
If the handoff succeeds, the site sends you to the safe Axiom page you were trying to reach, or to Dashboard as the fallback.
If the handoff is missing something it needs or does not complete cleanly, you may land back on Login. If you were already signed in and were linking a provider from Security, a failed handoff can send you back to Security with a message.
Do not edit callback links by hand. If a link is stale, incomplete, or failing repeatedly, use the visible flow again from the beginning: request a fresh email, choose the provider button again, or switch to another available sign-in method.
Enter an MFA authenticator code
MFA can appear after a successful sign-in. That can feel contradictory, but it is not. The account may have accepted your password, magic link, or provider handoff and still need the current authenticator code before it lets this session into a protected page.
If you land on MFA check:
Open the authenticator app connected to your Axiom Charts account.
Enter the current code in
Authenticator code.Select
Verify code.If the button says
Verifying..., wait for the result.
If the code verifies, the site sends you to the saved next page. If there is no saved safe page, expect the dashboard path. That means the extra check passed; it does not mean you failed the first sign-in step.
Use the current code from the authenticator app. Authenticator codes change, so an older code that was correct a moment ago may no longer work.
If the page says it cannot find a verified authenticator app, or you no longer have the authenticator app tied to the account, do not guess codes and do not look for a bypass in Security while you are locked out. Use Contact and describe it as an account verification problem. Keep the exact MFA message; it is more useful than a pile of failed code attempts.
Manage sign-in methods after you get in
After you are signed in, use Security for sign-in and recovery setup.
Security is where signed-in customers can manage:
Sign-in methodspassword changes
account email change requests
authenticator app MFA
session controls
Security is after-access management. It is not a way around a locked-out account. If you cannot sign in, start with Login, Forgot Password, a visible provider button, or the MFA screen you are already on.
Once you are back in, take a minute to check the boring things that matter later:
Can you still reach the account email?
Do you know which sign-in methods are linked?
Is your password current?
Is your authenticator app still available?
Would you still have a way in if you removed an old provider method?
This is not busywork. It is how you avoid making the next recovery problem harder.
If something looks stuck
Use the screen state before you decide what happened.
The useful habit is to avoid turning a pending state into a theory. If the page is waiting for email, work from email. If the page is waiting for verification, finish verification. If the page is waiting for an authenticator code and you do not have the app, that is no longer a normal self-serve sign-in step.
When to contact support
Use Contact when the visible self-serve paths no longer give you a clean next step.
That usually means one of these:
You cannot access the email inbox tied to the account.
A reset email never arrives after you check the right inbox and request a fresh email.
A reset link keeps landing on an expired-link state even when you use the newest email.
A provider handoff repeatedly fails and no other sign-in method works for you.
You no longer have the authenticator app required by the MFA screen.
The account email or sign-in methods seem wrong, but you cannot get into Security to check them.
Support can help untangle an account state that does not add up. Support is not a shortcut around email access, provider verification, site verification, or MFA. If identity needs to be verified, expect that work to matter.
When you write, include:
the email address you believe is on the Axiom account,
the sign-in method you tried,
the provider name, if a provider was involved,
whether you can access the account inbox,
whether you can access the authenticator app,
the exact visible message or state,
the page you were on, such as Login, Forgot Password, or MFA check,
where you expected to land after signing in.
Do not send passwords, provider credentials, full authentication links, authenticator codes, QR codes, or private security material. The useful facts are the account email, method, page, visible state, and what happened instead.
What you should know when you are done
After a clean sign-in or recovery pass, you should be able to say:
which email address owns the account you used,
whether you signed in with password, magic link, or a provider,
whether password reset finished or needs a newer email link,
whether MFA is required on the account,
whether you reached the page you expected or the dashboard fallback,
whether Security needs cleanup after you get back in.
That is the whole point of this page: not to make account recovery feel official and complicated, but to keep you from guessing while you are trying to get back through the door.