Account Profile

This page is for the moment when identity details start to blur.

Maybe you are signed in and checking the email on the account. Maybe you are trying to save a name. Maybe you expected a normal profile page and found TradingView username history sitting beside it. The useful first move is to slow down and name the thing you are actually trying to fix.

Use Account to check and manage profile-facing details. It shows your signed-in email, your display name, your active TradingView username, and your TradingView username history.

It is not the whole account system. Security handles sign-in methods, password, account email changes, authenticator app MFA, and sessions. Access is where you check TradingView delivery state, failed tasks, retry options, and access events.

That split matters. Display name, login email, and TradingView username are three different things. Treating them like one field is how a simple account check turns into a half hour on the wrong screen.

Before you change anything

Start with these checks:

• You need to be signed in before the dashboard Account page opens.

• Use Account for display name and TradingView username context.

• Use Security if the job is changing email, password, sign-in methods, MFA, or sessions.

• Use Access if the job is understanding whether TradingView access is open, completed, failed, retryable, or waiting on support.

• Wait for a visible success or error message after saving a field. While the button says Saving..., the request has not finished yet.

The Account page can help you answer, "Which identity details are saved here?" It should not be used as a shortcut for every account problem.

Use this quick split before editing:

What you should know when you are done

After using this page, you should be able to say:

• which email you are signed in with,

• whether your display name is saved or not set,

• whether an active TradingView username is saved,

• which TradingView username is current,

• which old usernames are only history,

• whether you should stay on Account, move to Security, move to Access, or contact support.

That is the goal: less guessing, fewer wrong turns.

Start with the account summary

At the top of Account, read the three summary cards before editing anything.

Email

Email shows the email on the signed-in account. If Axiom cannot display one from the current session, the card can show Not available.

This card is a sign-in check. It is not an email edit form. If the email is not the one you expected, pause before changing profile fields. You may be signed in to a different account than the one you meant to use.

If your actual job is changing the account email, go to Security.

Display name

Display name shows the customer profile name saved on your Axiom account. If nothing is saved, it can show Not set.

This is the name you can change from Account. It is not your TradingView username, and it does not move TradingView access.

Active TradingView username

Active TradingView username shows the TradingView username Axiom should use for future TradingView access delivery. If none is saved, it can show Not set.

This is the part that can make the Account page feel stranger than a normal profile screen. Axiom needs a TradingView username because some product access has to be delivered outside the Axiom website. The Account page gives you a place to set or check that destination.

Do not read this card as a delivery-complete message. It tells you which username is active. Access tells you what is happening with delivery work.

Update your display name

Use this when the name shown in your Axiom customer profile is missing, outdated, or wrong.

1. Open Account.

2. Find Profile details.

3. In the Display name field, enter the name you want saved.

4. Select Save display name.

5. While the save is running, the button may show Saving....

6. Read the success or error message after the form finishes.

If you clear the field and save it, the saved display name is cleared. After the account view refreshes, the page may show Not set for display name.

Keep the display name to 80 characters or fewer. Longer names are rejected.

Axiom uses the display name for your customer profile and order-record context. That is the reach of this field. It does not change your login email. It does not change your TradingView username. It does not prove anything about whether TradingView access has been granted.

If display name does not save cleanly

Read the visible message first. The page can show a success message or an error message after the save attempt returns.

Try the simple checks:

• Wait until Saving... clears and the page shows a message.

• Make sure the name is 80 characters or fewer.

• If you meant to clear the display name, save the field blank and then check whether the summary changes to Not set.

• If the page still shows the old name right after a successful save, refresh the Account page before assuming the save failed.

• If another dashboard tab still shows the old value, refresh that tab too. A saved profile change does not mean every already-open view has redrawn itself.

• If the same error keeps returning, copy the exact visible message before contacting support.

Do not fix a display name problem by changing your TradingView username. Those fields do different jobs.

Understand the email display

The Current profile area on Account shows Email and Display name.

The email is there so you can confirm which account you are using. It is not editable from Profile details. If you came here looking for an email-change field and cannot find one, you are not missing a hidden control. You are on the wrong page for that job.

For email changes, open Security and use the Email address section. The Security page includes Request email change, and the change may require you to check email to finish it.

Keep the boundary clean:

• Account shows the signed-in email.

• Security handles changing the account email.

• Display name does not change the email.

• TradingView username does not change the email.

Understand the TradingView username section

The TradingView username section on Account shows Current username and a form for saving the active username.

This username matters when Axiom needs to send product access to TradingView. If you have no active username saved, new access delivery may not have a destination yet. If you change the username, Axiom may need to re-sync delivery work for active access.

That does not mean saving a username instantly grants access inside TradingView. It also is not a purchase button, a retry button, or a security setting. It means Axiom now has a username to use for future delivery work. If the question becomes "what happened to access?", move to Access.

Save or change your TradingView username

Use this when the active TradingView username is missing or wrong.

1. Open Account.

2. Find TradingView username.

3. In the Username field, enter your TradingView username.

4. Select Save username.

5. While the save is running, the button may show Saving....

6. Read the message after the form finishes.

The Username field is required. If you submit the same username that is already active, the page can tell you no changes were needed. That is not an error. It means the active username already matched what you entered.

Use your actual TradingView username here, not your Axiom display name and not your email address. If you save a different username, older delivery work may no longer tell the whole story. Go to Access and read the current active username, open tasks, failed tasks, and access events from the top.

A username save message tells you what happened to the username record. It does not, by itself, tell you that TradingView delivery is complete.

Read username history

The Username history section lists TradingView usernames that have been saved on your account.

If no username has been saved yet, the section can show No usernames added.

When usernames do exist, look for the label on each row:

This is the place where it is easy to get spooked. A history list does not mean Axiom is delivering to every username in the list. Treat the active username as the current destination. Treat historical rows as context.

If you intentionally go back to an older username and save it again, it can become active again. After that, check Access if you need to understand delivery state.

Where security settings begin

Use Security when the question is about signing in safely or controlling the account login itself.

Security is the home for:

• Sign-in methods

• Password

• Email address

• Authenticator app

• Session controls

• Extra check needed when the current session needs another security check

The Security page can briefly show Loading security settings... while those controls load.

Do not look for these controls inside Profile details. Account profile is for profile display and TradingView username context. Security is for sign-in and account protection.

When to check Access instead

Move to Access when your question is no longer "what username is saved?" and becomes "what happened to TradingView delivery?"

Access is the better page for questions like:

• Is there an active TradingView username?

• Are there open access tasks?

• Did a delivery task fail?

• Is Retry available?

• Is support escalation shown?

• Are there access events for the product I expected?

Account tells you the profile and username state. Access tells you the delivery state. Those two pages are related, but they are not interchangeable.

If something looks stuck

Use the visible state to decide your next move.

The useful move is usually small: confirm the active field, then move to the page that owns the next question.

When to contact support

Use Contact when the dashboard stops giving you a safe self-serve next step.

Before writing support, do one clean pass:

• Refresh Account after a successful save.

• If the issue is email, password, MFA, sign-in method, or session state, check Security.

• If the issue is TradingView delivery, check Access.

• Keep the exact visible message if a save, retry, or page load fails.

That usually means one of these:

• A display name or username save keeps failing with the same visible error.

• Account shows an email, display name, or TradingView username state that does not match what you expect after refresh.

• You changed the active TradingView username and Access still does not explain the delivery state.

• A failed access task does not show Retry, or the row points you toward support.

• You are not sure whether you are looking at the right signed-in account.

Support can investigate mismatched state. Support is not an instant access button, and it is not a way around account security confirmation.

The contact form asks for Name, Email, and Message. Use an email address where you can receive the reply. The message must be at least 20 characters. Company (optional) and Topic (optional) are available. You can attach a screenshot if it is useful; supported image types are PNG, JPG, or WebP under 5 MB. Crop anything you do not want to send. The form uses a verification step before sending.

Replies are by email, typically within 1-2 business days.

What to send support

Send enough detail that someone can start from the same facts you are seeing.

Include:

• the email shown on your Axiom account,

• the display name you tried to save, if this is a display name issue,

• the active TradingView username shown on Account,

• whether the username row says Active username or Historical record,

• what you selected right before the state changed or failed,

• what Security shows if the issue is email, password, MFA, or sessions,

• what Access shows if the issue is TradingView delivery,

• the exact visible error message, if one appears,

• a screenshot of the relevant Account, Security, or Access state if it helps and does not expose anything you do not want to send.

Avoid sending only "my account is wrong." That may be exactly how it feels, but it gives support too little to work with. Send the field, the value you expected, the value you see, and the page where you see it.

Related pages

• Account

• Security

• Access

• Contact

• Access Delivery and Fulfillment